Xrp wallets not syncing | Bug reports (public)

Xrp wallets not syncing

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Kobalt Amphibian

Xrp wallets not syncing

July 20, 2022

Petur

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Petur

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Petur

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Hi Carlos,
We just launched a fix for the XRP import. Could you please try resyncing your wallet from the beginning and let us know if this issue persists :)
See here: https://help.koinly.io/en/articles/5602790-how-to-resync-your-wallet-from-the-beginning

Kobalt Amphibian

Petur: didn't work boss

Petur

Kobalt Amphibian: 
Hi Carlos,
I believe I found your account and I don't see any issues with the XRP wallets as they have all been synced successfully.
Could you explain the issue in more  detail? Are you seeing any errors or warnings? Are transactions missing?
Feel free to email support@koinly.io as well as the support team can check your account for errors

Kobalt Amphibian

Petur: so I click sync but sync never updates and the most recent transactions aren't showing up. I first noticed it last week when I did a transfer on one of my wallets from uphold. The upholds transaction shows up but it's not correctly updating the destination wallet. Usually a wallet sync will fix that issue but since it hasn't been syncing it hasn't updated that transaction.

Petur

Kobalt Amphibian: 
Ok thank you for explaining.
I've reported this to the devs for further investigation