Bug reports (public)

Anonymous

Any errors or issues encountered with Koinly. If your issue is urgent or unclear, then we recommend contacting our support team instead of posting here (koinly.io/contact)

Getting IP blocked all the time!

As soon as I try to log in, I get the Cloudflare "Are you human?" question - and then it shows my IP is blocked. No matter if I'm using a VPN or not. This is really annoying. I found a way to log in anyway by using the back button, which is also weird. That needs to be fixed.

AVAX X/P chain is broken

Instructions say you just need to enter a single public address and it will work. It shows incomplete reward history if you do that. Support said I need to enter multiple addresses but did not tell me how I get them. Even when I put in the multiple addresses they gave me there were still missing rewards. The wallet needs to be fixed and clear instructions given

Bulk edit file: not recognized if encoded as UTF8 with BOM

If I try to import an modified bulk edit fie to the dropbox (to edit transactions) I get a message that my headers are wrong: file must have these headers: ID (read-only),Parent ID (read-only),Date (UTC),Type,Tag,From Wallet ID,From Amount,From Currency,To Wallet ID(...) Workaround I need to: Upload the CSV to Google Sheets and download it from there (without making any changes: just upload, open, download as CSV) Or use Excel for Windows: How to Save CSV as UTF-8 without BOM in Excel Or use a text editing software like Visual Studio Code to change the encoding to UTF-8 without BOM

Kraken.com's "Continue to Koinly" creates a second Kraken wallet

When I log in to my Koinly account via Kraken mobile, a new Kraken wallet (with oAuth connection) is created, but I already have a Kraken wallet added to Koinly (using the regular API key)

planned

Wallet page still shows $0 value even after using Change Currency

After the token (LSETH) is changed to the correct one, the wallet page still shows $0 value while the dashboard shows the correct value.

Wallet page sorting doesn't work after filtering

Steps to reproduce: Added multiple wallets Filtered out, i.e., Solana wallets Tried to sort them by 'name A-Z', 'value', 'date added', or any other option, but it doesn't work (their order remains the same)

$0 cost basis is shown on fiat-to-fiat trades

Even though Koinly doesn't track fiat's cost basis and isn't calculating any gains on fiat disposals, it's showing $0 cost basis on a disposal of fiat if it's a fiat-to-fiat trade Status $0 cost basis shown is a visual error. Koinly doesn't track fiat's cost basis at all, and selling fiat is not a disposal that generated gains/losses

Wallets without transactions are listed first when sorted by "Last activity"

When I sort my wallets by "Activity Date", wallets without any transactions in them are listed first. I believe they should be listed last.

planned

Lot allocation report is tied to 2025 plan even if migration date is in 2024

I set up my migration from universal to wallet-based tracking in 2024 but I cannot download the lot allocation report because it's asking me to buy a plan for 2025

Injective protocol wrong tx when interacting with Helix Swap

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